Frequently Asked Questions
Everything you need to know about your Soeur shopping experience.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
How long does shipping take?
Standard shipping typically takes 3-5 business days within Europe and 5-10 business days for international orders, depending on your location and customs processing.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I care for my Soeur garments?
To preserve the quality of our fabrics, we recommend following the specific care instructions found on the label of each garment. Most of our delicate pieces require professional dry cleaning or hand washing.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local import duties and taxes upon arrival.